At Pure Minutes, customer satisfaction is important to us. Because we provide digital services such as international mobile recharges, bill payments, gift cards, and calling services, certain transactions may not be eligible for refunds once processed.
Please review our refund policy below carefully before making a purchase.
1. Successful Transactions
Once a recharge, payment, or digital product has been successfully delivered to the recipient account, the transaction is considered completed and non-refundable.
This includes:
2. Duplicate Charges
If you were charged multiple times for the same transaction due to a system issue or technical error, please contact us immediately. Verified duplicate charges may qualify for a refund or account credit.
3. Failed or Unsuccessful Transactions
If a transaction fails and the service was not delivered, the customer may be eligible for:
Refund eligibility will be determined after verification by our support team.
4. Incorrect Information Submitted
Customers are responsible for verifying all information before completing a transaction, including:
Pure Minutes is not responsible for losses caused by incorrect information entered by the customer.
However, we will make reasonable efforts to assist when possible.
5. Fraud Prevention & Security Reviews
For security purposes, Pure Minutes reserves the right to:
Refunds for blocked or cancelled transactions may take several business days depending on the payment provider or banking institution.
6. Refund Processing Time
Approved refunds are generally processed within:
Some financial institutions may take longer to reflect refunded funds.
7. PRIME Membership Refunds
PRIME Membership fees are generally non-refundable once benefits have been activated or used.
Exceptions may be reviewed on a case-by-case basis.
8. Contact Us
If you experience an issue with a transaction, please contact our support team:
Pure Minutes Support
📞 212-796-6112
📧 support@pureminutes.com
Our team will review your case as quickly as possible.